Terms & Conditions
Definitions
For the purposes of these Terms and Conditions, the following definitions apply:
• «Company», «we» or «us»: TransparentCaprice Lda, NIF 517840642, Porto, Portugal.
• «Customer»: Any natural or legal person who uses the website or contracts our services.
• «Consumer»: A natural person Customer acting for purposes outside their trade, business, craft, or professional activity, within the meaning of Law No. 24/96 of 31 July (Consumer Protection Law).
• «Business Customer»: A natural or legal person Customer acting within the scope of their trade or professional activity.
• «Vehicle» or «Car»: Any light motor vehicle available for sale or import through our services.
• «Contract»: The written purchase and sale agreement or service agreement entered into between the Company and the Customer.
• «Import Service»: The service of searching, selecting, and acquiring vehicles in European markets on behalf of and in the interest of the Customer.
• «Valuation»: The indicative market value estimate for a vehicle generated by our online tool.
• «Website» or «Site»: The Company's website accessible through its respective domain.
Scope and acceptance
These Terms and Conditions govern access to and use of the TransparentCaprice Lda website, as well as the provision of the services described therein.
By accessing and using this site, you declare that you have read, understood, and accepted these Terms and Conditions in full. If you disagree with any of their provisions, you should refrain from using the site.
These Terms and Conditions apply to all services provided by the Company through the website and supersede any prior agreements, understandings, or communications between the parties, oral or written, unless expressly stipulated in an individual contract signed by both parties.
The Company reserves the right to amend these Terms and Conditions at any time, with amendments published on this page with indication of the last update date. Continued use of the site after publication of amendments constitutes acceptance thereof.
In case of divergence between language versions of these Terms and Conditions, the Portuguese version prevails.
Services description
Our website provides the following services:
(a) Vehicle sales catalog
Presentation of used imported vehicles, mainly from Germany and other European countries, sourced through platforms such as Auto1 and specialized auctions. Vehicles are presented with photographs, technical specifications, and indicative prices. Photographs may not exactly match the specific unit (differences in colors, accessories, or equipment). In-person inspection is recommended before purchase decision. Vehicles are sold «as is», without prejudice to mandatory consumer legal warranties.
(b) Import-to-order service
Search for specific vehicles in the European market according to Customer criteria (make, model, engine, equipment, budget). The initial quote is merely indicative and non-binding. After identifying a suitable vehicle, we present a detailed proposal for Customer evaluation. The final contract is entered into separately, after inspection or agreement on specific conditions. Customer pays a deposit to reserve the vehicle. Import timeline is typically 2 to 4 weeks, without guarantee of exact timing, given the nature of the process (dependent on availability, international transport, and legalization).
(c) Vehicle valuation tool
Indicative market value estimate based on Portuguese market data (Portuguese market portals). This valuation does not constitute a binding purchase offer. The actual value may differ after in-person vehicle inspection. The valuation is intended only to provide the user with a market reference.
(d) ISV and IUC calculators
Informational tools for approximate calculation of Vehicle Tax (ISV) and Single Circulation Tax (IUC). Values presented are merely indicative and do not constitute tax advice. The Tax and Customs Authority (AT) has the final say on amounts due. We recommend consulting a qualified professional for specific tax questions.
Important: Online forms (contact, import, valuation) are contact requests, not constituting a purchase, sale, or any binding contractual commitment. All agreements are formalized by written contract signed by both parties.
Ordering and contracting process
Contracting our services follows this process:
1. Initial contact: The Customer fills in an online form or contacts us directly (phone, email, in person). This contact constitutes an information request or expression of interest, not a binding order.
2. Commercial proposal: After analyzing the request, we present a detailed proposal with specific conditions (vehicle, price, timeline, included services).
3. Contract execution: The purchase and sale or service contract only becomes binding upon signing of a written contract by both parties (in person or through legally valid electronic means).
4. Deposit payment: Where applicable (namely for the import service), the contract provides for payment of a deposit to reserve the vehicle, in the terms and amount stipulated in the contract.
Right of withdrawal (distance contracts): Under Decree-Law No. 24/2014 of 14 February, a consumer who enters into a distance or off-premises contract may exercise the right of withdrawal within 14 days from the date of contract execution or receipt of the vehicle, as applicable. This right does not apply to purchases made in person at our premises.
Prices and payment
• Prices shown on the site are in Euros (EUR) and indicative, subject to vehicle availability and final confirmation.
• Indicated prices may include or exclude VAT, import taxes (ISV) and legalization costs, as specified in each commercial proposal or vehicle listing. If in doubt, please contact us.
• The final price is agreed through direct contact (phone, email, or in person) and must be stated in the written contract.
Accepted payment methods:
• Bank transfer (account domiciled in Portugal).
• Cash, up to the legal limit of EUR 3,000 per transaction, under Law No. 92/2017 of 22 August (cash payment limitations for anti-money laundering purposes).
Import service:
• Deposit: amount and conditions stipulated in the individual contract.
• Balance: full settlement on vehicle delivery or as stipulated in the contract.
Currency risk: For imported vehicles whose supplier transaction involves currencies other than the Euro, exchange rate fluctuations may affect the final price, with such risk indicated in the commercial proposal where applicable.
No purchase or sale obligation exists until signing of the purchase and sale contract.
Vehicle information and accuracy
We strive for maximum accuracy in presenting information about available vehicles (technical specifications, photographs, history, mileage). However:
• Information is provided by third-party suppliers (Auto1, auction houses, dealer listings) and may contain involuntary errors, omissions, or inaccuracies.
• Photographs may be illustrative and not exactly match the specific unit (differences in colors, accessories, optional equipment).
• Mileage, accident history, and maintenance records are based on information from previous owners and suppliers, whose full accuracy we cannot guarantee.
• Vehicle availability may change without prior notice, given the dynamic nature of the used car market.
Recommendations:
• We strongly recommend in-person inspection of the vehicle, or by a trusted representative, before the purchase decision.
• We can arrange an independent inspection by a qualified professional (cost borne by the Customer).
• The Customer is responsible for their own due diligence in verifying the condition and history of the vehicle before purchase.
Legal and contractual warranties
Consumer legal warranties:
Under Decree-Law No. 67/2003 of 8 April (as amended by Decree-Law No. 84/2021 of 18 October), vehicles sold to consumers benefit from a legal warranty of two (2) years for lack of conformity existing at the time of delivery.
• Burden of proof: During the first year after delivery, it is presumed that the defect already existed at the date of delivery, with the seller bearing the burden of proving otherwise. After the first year, the consumer bears the burden of proving that the defect already existed at the date of delivery.
• Consumer rights: In case of lack of conformity, the consumer may demand repair of the goods, their replacement, an appropriate price reduction, or termination of the contract, under the legal terms and conditions.
• Exclusion: The legal warranty may only be reduced (to a minimum of 1 year) for used goods and by express agreement between the parties, clearly stipulated in the purchase and sale contract.
Vehicles sold «as is»:
When a vehicle is sold «as is», this designation refers to the state of natural wear compatible with the vehicle's age and use, not excluding the consumer legal conformity warranties.
Business customers:
Warranties applicable to business customers are those individually stipulated in the respective purchase and sale contract, under applicable commercial legislation.
Manufacturer warranties:
Where the vehicle benefits from a still-valid manufacturer warranty that is transferable, we will endeavor to ensure its transfer to the Customer, without assuming any responsibility for the manufacturer's fulfillment of the warranty.
Delivery and transfer of ownership
Transfer of ownership: Ownership of the vehicle transfers to the Customer upon full payment of the price and delivery of the vehicle, or as stipulated in the purchase and sale contract.
Delivery location: Delivery is made at our premises, unless otherwise agreed. If the Customer requires delivery at another location, transport costs are the Customer's responsibility, unless differently stipulated in the contract.
Inspection upon delivery: The Customer must inspect the vehicle at the time of delivery and report any visible defects or non-conformities immediately. Defects not reported at the time of delivery do not prejudice consumer rights regarding hidden defects or lack of conformity under the law.
Transfer of risk: The risk of loss or damage to the vehicle transfers to the Customer at the time of delivery or collection.
Registration and legalization: Responsibility for registering the vehicle with the Institute for Mobility and Transport (IMT) and respective legalization lies with the Customer, within applicable legal deadlines. We can provide assistance with this process upon agreement and possible additional cost.
Cancellation and returns
Right of withdrawal (distance contracts):
Under Decree-Law No. 24/2014, a consumer who enters into a distance contract benefits from a 14-day period to exercise the right of withdrawal without needing to indicate a reason.
Exclusions from the right of withdrawal:
• Contracts entered into in person at our premises.
• Situations provided for in Article 17 of DL 24/2014 (custom goods, etc.).
Exercise of the right: To exercise the right of withdrawal, the Customer must notify us in writing (email or registered letter) within the legal deadline. The vehicle must be returned in the condition in which it was delivered, without additional damage beyond normal wear resulting from inspection of the goods.
Refund: Refund of amounts paid is made within a maximum of 14 days from receipt of the withdrawal notification, using the same payment method as the original transaction, unless otherwise agreed.
Import service cancellation:
Cancellation of an import order after deposit payment is governed by the conditions stipulated in the individual contract, and partial or total loss of the deposit may apply, under the terms of Article 442 of the Civil Code (deposit regime).
Customer obligations
The Customer undertakes to:
• Provide truthful, complete, and up-to-date information in all contacts and forms.
• Present a valid and current driver's license for test drives (only legally qualified drivers).
• Arrange mandatory motor vehicle insurance before collection or use of the vehicle, under Decree-Law No. 291/2007 of 21 August.
• Register the vehicle with the IMT within applicable legal deadlines (generally 60 days from acquisition for used vehicles).
• Make payments in the terms and deadlines agreed in the contract.
• Not use the website for unlawful, abusive, fraudulent purposes or purposes that violate third-party rights.
• Not attempt to access restricted areas of the website or compromise its security.
Limitation of liability
To the maximum extent permitted by Portuguese law and EU consumer law:
• TransparentCaprice Lda is not liable for indirect, incidental, special, consequential damages, lost profits, data loss, loss of business opportunities, or other damages arising from the use or inability to use the site or our services.
• Our maximum liability, where applicable, is limited to the value of the specific contract in question.
• We are not liable for the accuracy, completeness, or timeliness of information provided by third parties (vehicle suppliers, auction platforms, classified portals).
• We are not liable for temporary unavailability of the website due to technical reasons, maintenance, or force majeure.
Exceptions (mandatory law):
These limitations do not apply to and do not exclude liability for:
• Death or personal injury caused by the Company's negligence.
• Willful misconduct or gross negligence of the Company.
• Fraud or fraudulent misrepresentation.
• Consumer legal warranties (DL No. 67/2003 and DL No. 84/2021), which apply in full and are not affected by this clause.
• Any liability that cannot be excluded or limited under applicable Portuguese law.
Force majeure: Neither party is liable for delays or non-performance due to force majeure causes, including, by way of example: natural disasters, pandemics, wars, strikes, international sanctions, governmental acts, international transport failures, or supply chain disruptions.
Intellectual property
The content of this website (including texts, graphic design, logos, icons, images, source code, databases, and software) is the property of TransparentCaprice Lda or is used under license from third parties, protected by copyright and other applicable intellectual property legislation.
• Reproduction, distribution, public communication, transformation, or any other commercial use of website content is prohibited without prior written authorization from the Company.
• Vehicle photographs provided by supplier platforms (Auto1, auctions) may be protected by copyright of the original suppliers and are displayed on our site under license for marketing purposes.
• Users may view and print website pages for strictly personal and non-commercial use.
• Third-party trademarks, logos, and trade names shown on the site (car brands, platforms, services) are the property of their respective owners and are used solely for identification purposes.
Applicable law and dispute resolution
These Terms and Conditions are governed by Portuguese law.
Competent forum: In case of dispute, the courts of Lisbon have jurisdiction. Where the Customer is a consumer, the courts of the consumer's area of residence are also competent, under Regulation (EU) No. 1215/2012 and Portuguese consumer protection legislation.
Alternative Dispute Resolution:
• Electronic Complaints Book: If dissatisfied with our service, you can file a complaint through our complaints form or directly on the official portal: livroreclamacoes.pt.
• Automotive Sector Arbitration Center (CASA): Alternative dispute resolution entity for the automotive sector, with competence to resolve conflicts between consumers and automotive trade operators.
Address: Av. da República, 44 – 3.º, 1050-194 Lisboa
Website: https://www.arbitragemauto.pt
• CNPD: For complaints related to personal data protection, contact the National Data Protection Commission (CNPD).
We recommend that before resorting to any external mechanism, you contact us directly so we can attempt to resolve the matter amicably and promptly.
General provisions
Severability: If any clause of these Terms and Conditions is deemed invalid, illegal, or unenforceable by judicial or administrative decision, the remaining clauses shall remain in full force and effect.
Waiver: Non-exercise or delayed exercise of any right provided for in these Terms and Conditions does not constitute a waiver thereof, nor does it prejudice its future exercise.
Assignment: The Customer may not assign, sub-license, or transfer rights or obligations under these Terms and Conditions without the prior written consent of the Company. The Company may assign its rights and obligations to third parties in the context of corporate transactions (merger, acquisition, spin-off).
Entire agreement: These Terms and Conditions, together with the Privacy Policy, Cookie Policy, and any individual contracts entered into between the parties, constitute the entire agreement between the parties regarding their subject matter.
Contact
TransparentCaprice Lda
NIF: 517840642
Porto, Portugal
Email: info@claracars.pt
Phone: +351 XXX XXX XXX
Last updated: June 2026.